Effective Date: November 2026 · Contact: support@backcaller.com · Jurisdiction: India
BackCaller is strictly an outbound customer win-back calling platform. You represent and warrant that every uploaded phone number belongs to your own existing or past consenting customer and that you never upload cold-purchased lists or harass recipients. Businesses calling India (+91) must maintain required TRAI / DLT commercial pre-declarations.
One point equals one connected call minute rounded up (busy or unanswered calls cost zero points). Purchasing a plan activates a 28-day cycle alongside a Twilio leased calling number. Renewal reminders are issued on Day 21 and Day 25. If you fail to renew before Day 28 expiration, your leased number is released AND any unused plan points expire automatically. Renewing before Day 28 preserves your leased number and carries forward points.
Invoices carry zero GST (0% tax). For billing questions contact support@backcaller.com within 48 hours.