Effective Date: November 2026 · Contact: support@backcaller.com · Jurisdiction: India
We process account registration details, business calling scripts, uploaded customer contact lists, call transcripts, and post-call booking logs strictly to perform win-back calls requested by your business.
Individual call audio references and transcripts are retained for 90 days (and synced to your connected Google Sheet or CRM if enabled), then automatically purged. Aggregated non-identifying call counts and leave-reasons remain available in your dashboard.
All provider API keys and authentication secrets stored in platform settings are encrypted at rest using AES-256-GCM. Calls and speech processing run solely via your authorized Twilio, Deepgram, OpenRouter, ElevenLabs, Sarvam AI, and Google Sheets integrations. We never sell customer lists to third parties. Self-serve account deletion is available inside Dashboard Settings.